ACCESS FLOW GLOBAL PTY LTD’S PRIVACY POLICY

1. About our Privacy Policy

Access Flow Global Pty Ltd (“we”, “us”, or “our”) recognises the importance of privacy and is committed to protecting the privacy of individuals when handling their personal information. We collect, hold, use and disclose personal information about individuals for purposes relating to our functions and activities involving providing technology consultancy services and software solutions.

Our Privacy Policy outlines how we handle personal information about individuals for purposes relating to our functions and activities openly and transparently in accordance with the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988. Personal information includes any information about an identified individual or a reasonably identifiable individual.

By providing us with your personal information, you consent to us handling it in accordance with our Privacy Policy. If you provide us with any personal information about another individual, then we rely upon you to inform that individual of the details contained in our Privacy Policy.

We will notify you of changes to our information handling practices by publishing an updated version of our Privacy Policy on our website from time to time. You should regularly review the most recent version of our Privacy Policy available on our website.

2. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes relating to our functions and activities, which include:

providing you or an associated organisation with our products or services
managing our client relationship with you or an associated organisation
providing you with information about our products or services
evaluating or improving our products or services
marketing or promoting our products or services
carrying out our functions or activities
complying with our legal or regulatory obligations

3. What kinds of personal information we collect

The kinds of personal information about you that we may collect and hold include:

your personal details such as your name and date of birth
your contact details such as your phone number and email address
your trade registration, licensing and insurance details
your training and qualification details such as first aid and fire warden training and qualifications
your identification details such as background check, passport, travel and biometric information

If you do not provide us with the personal information that we request, then you may not be able to use our products or services.

4. What kinds of website visitor information we collect

We use Google Analytics to collect and hold information about your visits to our website. Google Analytics uses cookies to collect information about your visits to our website, including your IP address and the website pages you view. A cookie is a small text file that is stored on your computer or device by your web browser when you visit our website to enable your visits to be recognised. The information generated by cookies when you visit our website is collected and stored by Google on its servers in the United States. We use the information collected by Google about your visits to our website for the purpose of maintaining and improving our website and enhancing your experience browsing our website.

If you do not wish us to use Google Analytics to collect information about your visits to our website, then you may install the Google Analytics Opt-out Browser Add-on (available at https://tools.google.com/dlpage/gaoptout) or you may configure your browser settings to turn off cookies. However, certain functions of our website may be impaired or may not operate correctly if cookies are disabled. Further information about how Google collects and uses information generated by cookies when you visit our website is available from Google’s website page “How Google uses data when you use our partners’ sites or apps” (available at https://policies.google.com/technologies/partner-sites).

5. How we collect personal information

We collect personal information directly from you when you interact with us through our website or by email, telephone or other means. For example, we may collect your personal information directly from you when:

you or an associated organisation purchases or uses our products or services
you request us to provide you with assistance or support for our products or services
you request us to provide you with information about our products or services
you complete a survey or provide feedback in respect of our products or services
you subscribe to receive our newsletter or other information about our products or services

We may also collect your personal information from a third party or publicly available source for the purpose of carrying out our functions and activities. For example, we may collect your personal information from:

your authorised representatives or an associated organisation in connection with providing you or the associated organisation with our products or services or your attendance at or participation in our functions, activities or events
service providers that assist us in carrying out our functions and activities, such as customer support providers, information technology providers, credit report providers and a payment gateway provider
government departments and agencies in connection with carrying out our business functions and activities

6. When you will have the option of not identifying yourself

We will give you the option of not identifying yourself or using a pseudonym when dealing with us in relation to a particular matter except where it is impracticable or unlawful for us to do so. You may not need to identify yourself when you request that we provide you with general information about our products or services.

7. How we use personal information for direct marketing

We may use your personal information to provide you with news or other information about our products or services that may be of interest to you. You can opt out of receiving direct marketing communications from us at any time by following the unsubscribe instructions provided in each communication or by contacting us directly. If you choose to opt-out, then we will promptly remove you from our marketing list and ensure that you do not receive any further direct marketing communications from us.

8. How we disclose personal information

We may disclose your personal information to third parties for the purpose of carrying out our functions and activities. Examples of third parties to whom we may disclose your personal information include:

service providers that assist us in carrying out our functions and activities such as customer support providers, information technology providers, printing and mailing providers, sales and marketing providers, advertising providers, credit report providers and payment gateway provider
government departments and agencies in connection with our functions and activities
professional advisers such as accountants, auditors and lawyers
related companies, agents, partners, affiliates and other trusted entities that assist us in carrying out our functions and activities

We will not disclose your personal information to any third parties for any other purpose without your consent except where required or authorised by law. For example, we will not sell, trade or rent your personal information to any third parties for marketing purposes without your consent.

9. How we use payment gateway processing service

We may use PayPal or another reputable payment processing service to process payments for our products and services purchased through our website. Each payment gateway provider handles all payment-related personal information that it collects in accordance with its applicable privacy policy or privacy statement. PayPal’s Privacy Statement is available at https://www.paypal.com/us/legalhub/privacy-full. We do not store your credit card details.

10. How we hold and protect personal information

We hold personal information that we collect in electronic storage facilities, including computer servers, desktop and laptop computers, tablets, mobile phones and other portable data storage devices.

We store all personal information collected within Australia, specifically on Amazon AWS servers located in Sydney, ensuring that your personal information is not stored offshore.

We protect personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure using appropriate security measures, which include:

physical security measures such as secure premises and physical access restrictions
technical security measures such as secure servers and databases, password access, two-factor authentication, anti-virus software, data encryption, firewalls and virtual private networks
administrative security measures such as staff training on data protection and access control procedures

We regularly review and update our security measures to ensure the ongoing protection of your personal information.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected unless otherwise required by law. If we hold any personal information that we no longer need for any purpose for which we may use or disclose the information, then we will take reasonable steps to destroy or de-identify the information unless we are required by law to retain it.

11. How to access and correct your personal information

You may request access to and correction of any of your personal information that we hold. You should promptly notify us if you become aware that any of your personal information that we hold is inaccurate or out-of-date.

We will respond to a request by you for access to your personal information within 30 days. We will give you access to your personal information in the manner that you request if it is reasonable and practicable to do so. If we decide not to provide you with access to your personal information, then we will provide you with written reasons for our decision.

We will respond to a request by you for the correction of your personal information within 30 days. If we correct any of your personal information that we have previously disclosed to another organisation, which is subject to the Australian Privacy Principles, then you may request us to notify that other organisation of the correction. If we decide not to correct any of your personal information, then we will give you written reasons for our decision, and you may request us to associate with the information a statement apparent to users of the information that it is incorrect.

If you wish to access or correct any of your personal information that we hold, please contact our Privacy Officer using the contact details below. You will be required to verify your identity before you are permitted to access or correct any of your personal information that we hold.

12. How to make an enquiry or complaint

If you have an enquiry or complaint about our handling of your personal information, please contact our Privacy Officer using the contact details below. A complaint about our handling of your personal information should be made in writing to our Privacy Officer, setting out details of your complaint. Our Privacy Officer is responsible for dealing with all enquiries and complaints about our handling of personal information and will respond on our behalf within 30 days after receiving your enquiry or complaint.

13. How to contact us

If you have any questions about our Privacy Policy or our privacy practices, please contact our Privacy Officer using the contact details below:

Brian Gee
Privacy Officer
Access Flow Global Pty Ltd

Phone: 0491 851 335

Email: brian@accessflowglobal.com

Address: 6/20-22 Hardner Road
Mount Waverley
Victoria 3149
Australia

This Privacy Policy is effective as of 1st January 2024